We just finished our stay at the retreat. The cabin was out standing plenty of room for 8 people and a dog with room to spare. Very clean and Buffalo lodging was very friendly and made us very welcome we will be back soon. Thanks for a great time Buffalo lodging!
Now, the most important part of a cabin: the hot tub. The lights were not working, and the temperature button was worn away and barely responsive. The heater element had trouble combating the 30 degree night air, and we found the only way to raise it above 95 degrees without letting it sit covered overnight was to pour in a pot of hot water. The septic system also seemed to have a vent somewhere nearby, as we would often have to endure a waft of sewage while trying to relax in the hot tub.
A large group of friends and I (mostly couples in our 20s and 30s) recently spent the weekend at Falls Lodge. This is the third time we've done a large cabin in the woods outing, and the first with a Buffalo Lodging Co. property. Loved the kitchen counterspace, loved the interior fireplace, loved the comfy couches and the great amount of table space for games. However, there were a few things that took away from our enjoyment.
We recently rented the bear fork lodge cabin for a stay from Sept 9th thru Sept 11th. The instructions for entering the cabin were easy enough even without being email the lockbox code prior to arrival. By contacting janette she responded almost immediately with the code. The property itself was beautiful, definitely big enough for three families to be comfortable. I will say that whoever is maintaining and cleaning the properties needs a lesson on cleaning and maintaining property. The front door only had the deadbolt working and wouldn't stay closed unless the deadbolt was on. The hot tub was unusable, upon arrival it wasn't filled enough and wasn't wiped out at all. When I called janette she did send out someone to fill up the hot tub and check the chemical levels. They said that if you wipe out the deposits they come back immediately but the toilets and shower certainly didn't have the same ring as the dishwasher and hot tub. The mineral deposits on the hot tub and inside the dishwasher were ridiculous, especially since all we had to do was wipe it with our finger for them to come off. None of the dishes they provided could be used without hand washing every single one of them first. No surprise by the state of the dishwasher. We found two different pairs of socks in the couches that did not belong to us. The bottom bedroom door to the left was hanging on the frame by one screw, we took it upon ourselves to go to the flea market and get some proper hardware to hang the door for fear of being charged damages. The screws they used to hang the door were an inch long, which for a regular door is probably fine but this is a heavy gorgeous wood door. We used screws two times as long to rehang it to handle the weight. The pool table downstairs was very nice but the sticks were very run down, only two of them had tips and none of them had felt. They should also supply a short stick because the room isnt large enough to shoot from the sides. The bottom bathroom toilet seat was almost completely off the toilet seat on arrival and totally off the toilet seat by the time we left. We wanted to turn on the heat the last night there and when we did it smelled very smokey so we just turned it back off. Some extra blankets would have been nice for early fall nights in September where heat could be borderline. The stay was quiet and we enjoyed our time there as a family. When I did contact the management they came quickly and responded but with the amount of things wrong I would have called them the entire vacation if I had called them for everything. There are a lot of companies with cabins of similar size and price. Next year we will be trying out one of those companies I think. It's a beautiful cabin on beautiful property with poor maintenance. If something doesn't change soon this beautiful property won't be beautiful for long.
This cabin is a gem in the heart of Hocking Hills. Will definitely be back!
We stayed in the Blackjack Ridge lodge. It was absolutely gorgeous and the staff were always available by text/call and helped with everything we needed.
When we arrived on Thursday, we noticed that the advertised wifi was not working. This actually prevented two of our crew from attending our weekend away, as studies and work required that they have an internet connection that weekend. We put in a call to management, and they delivered a new router two days later, on Saturday; we installed it ourselves. Even if we'd had wifi, however, the many broken or loose outlets may have made it difficult for them to use their laptops--it certainly made it difficult to charge our phones and cameras, and my sous-vide cooker plug fell out of the outlet overnight, risking the safety of the 24-hour ribs we were preparing for the next night's dinner.
We were also disappointed that somewhere along the way, the occupancy of this particular cabin was dropped from 32 to 26 without warning us. Two sleeper sofas listed on the site when we booked the cabin were removed before we arrived. While our party of 24 (or 22, since the 2 noted above dropped out) was still below this occupancy, we weren't all couples, and had planned on utilizing those sleepers for singles. There were no extra blankets to be found in the cabin, though the number of towels seemed to be adequate.
We recently stayed at Timberview Lodge as part of a women's small group retreat. The location was great and the outdoor space was very nice and accommodated our group of 8 very well. However there were a few problems that we called out to the office and were not addressed. I could not find an after hours number to call and so we left a message on the office answering machine. The issues were, light bulbs were burnt out or not working in many of the areas we needed light (closets, bedside lamps, over the stove, etc.); we had no water running in one of the 2 bathroom sinks and the water pressure throughout the cabin was very weak. This presented an issue since we had 8 women trying to get ready in the morning and at bedtime as well as using the bathroom throughout the day; we were told to put our trash bags in the outside garbage bins which we did and made sure the lids were secured. Raccoons pulled the trash out and spread it out over the property so we spent our first day, picking up trash. We then kept our full trash bags in the laundry room instead. We also had mice so had to make sure all food was secure if left out. We will not be back as the office was not very sensitive to our request for a small discount off our bill based on our issues.
Our group also agreed that the bathroom situation was not ideal for our group, as 2 people had an ensuite master bath connected to their room, but the other 20 were sharing the other two baths. I am a bit disappointed in the lack of maintenance, for this is a newer building, and we expected a bit more. Mainly for these reasons, I would likely not return to this cabin. I would try one with a better bedroom/bathroom ratio, though.
Buffalo Lodging Company is a US Travel Agency based in Rockbridge, Ohio. Buffalo Lodging Company is located at 27740 Risch Rd, Rockbridge, OH 43149, USA.
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